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Terms & Conditions of Transportation

PRO WAY TRAVEL L.L.C. · Lidhja e Pejës str. 394, 10000 Prishtinë, Kosovë · Business No. 811870832 · VAT No. 330565062

These Terms apply to every booking made with Pro Way Travel ("the Carrier") by phone, WhatsApp, e-mail, the website or through a partner agency. By confirming a booking the client ("the Passenger") accepts them.

1. Booking and confirmation

  1. A booking is confirmed only when the Carrier sends a written confirmation (e-mail or WhatsApp) stating date, time, pick-up and drop-off, vehicle class and price.
  2. Prices are quoted in EUR per vehicle, not per person, and include the driver, fuel, road tolls and parking at pick-up/drop-off, unless stated otherwise. VAT (18 %) is included where applicable; diplomatic missions and other VAT-exempt clients are invoiced without VAT.
  3. The Passenger must provide a reachable phone number, the number of passengers and luggage, and for airport pick-ups the flight number.

2. Airport pick-ups and waiting time

  1. Airport pick-ups are tracked against the actual flight arrival. The driver waits at the arrivals hall with a name sign.
  2. Waiting time of 60 minutes after landing is free of charge for airport pick-ups and 15 minutes for all other pick-ups. Additional waiting is charged at EUR 10 per started 30 minutes, unless the delay is caused by the airline.
  3. If the Passenger cannot find the driver they must call the Carrier before leaving the airport. Leaving without contacting the Carrier is treated as a no-show.

3. Changes and cancellations

  1. Changes of time or address are free of charge when announced at least 12 hours before pick-up and the Carrier can accommodate them.
  2. Cancellation is free of charge up to 24 hours before pick-up. Cancellations between 24 and 6 hours before pick-up are charged 50 % of the price; cancellations less than 6 hours before pick-up and no-shows are charged 100 %.
  3. Day-services (half day / full day) cancelled less than 24 hours in advance are charged in full.

4. Payment

  1. Payment is made in cash to the driver, by card (POS) in the vehicle, or by bank transfer against invoice for corporate clients within the payment term stated on the invoice (default 15 days).
  2. Bank transfer fees are borne by the payer (OUR option).
  3. Late payments may incur a reminder fee and statutory interest.

5. Passengers, luggage and conduct

  1. Each passenger is entitled to one suitcase and one piece of hand luggage per seat booked. Oversized luggage, pets, bicycles or extra items must be announced in advance; the Carrier may assign a larger vehicle at the applicable price.
  2. Children must use a child seat appropriate to their age; seats are available on request at no extra cost when announced in advance.
  3. Smoking, consumption of alcohol and any behaviour that endangers safety are not permitted. The driver may refuse or terminate the ride in such cases without refund.
  4. The Passenger is liable for any damage or exceptional cleaning caused to the vehicle.

6. Cross-border journeys

  1. Passengers are solely responsible for carrying valid travel documents, visas and insurance required for the destination and transit countries. The Carrier is not liable for refused entry, border delays or costs arising from missing documents.
  2. Border waiting times are outside the Carrier's control and are not grounds for refund.

7. Liability and disclaimer

  1. The Carrier undertakes to provide a safe, insured vehicle and a licensed professional driver and to be punctual. However, the Carrier is not liable for delays or losses caused by circumstances beyond its control, including traffic congestion, road closures, weather, border controls, accidents involving third parties, strikes or acts of authorities (force majeure).
  2. The Carrier is not liable for missed flights, connections or appointments where the Passenger booked a pick-up time later than recommended by the Carrier or caused the delay.
  3. Passengers are covered by the vehicle's compulsory passenger insurance in accordance with the law of the Republic of Kosovo. Liability for luggage left in the vehicle is limited to the gross negligence of the Carrier.
  4. In case of vehicle breakdown the Carrier will provide a replacement vehicle as soon as possible; if this is not possible the price for the unfinished part of the journey is refunded.

8. Data protection

Personal data (name, phone, e-mail, flight details, addresses) are processed only to perform the service, to invoice it and to meet legal obligations, and are not shared with third parties except the assigned driver and, where applicable, the partner agency through which the booking was made.

9. Governing law

These Terms are governed by the laws of the Republic of Kosovo. Any dispute shall be submitted to the competent court in Prishtina.

Version 1 · valid from 27.10.2026